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Overall score
4.3/ 5
SME Fit4/5
per-seat pricing + free trial
JTBD3/5
moderate JTBD clarity
Integration5/5
API + Zapier + 8 integrations
Trust5/5
mature, founded 2007
Quality4/5
4.3 on G2 (6,000 reviews)
Compliance5/5
SOC 2 + GDPR + customer-choice residency
About
Zendesk AI adds generative and predictive AI capabilities to Zendesk's customer service suite, including AI agents for self-service, agent copilots that suggest replies, and automated ticket routing and intent detection. It works on top of existing Zendesk workflows.
Best for: Enterprise support teams already on Zendesk wanting layered AI automation.
Pricing
| Tier | Monthly | Annual /mo | Billing | Notes |
|---|---|---|---|---|
| Suite Team | $69 | $55 | per_user | Basic ticketing; omnichannel; email/chat · Base seat (AI add-on extra) |
| Suite Growth | $115 | $89 | per_user | Self-service portal; business hours; automation |
| Suite Professional | $149 | $115 | per_user | Skills-based routing; HIPAA; advanced analytics |
| Suite Enterprise | $219 | $169 | per_user | Custom roles; sandbox; advanced security |
| Advanced AI add-on | $65 | $50 | per_user | Intelligent triage; AI replies; agent copilot; generative AI · Add-on on top of Suite seat |
Key features
- AI agents for deflection
- agent copilot reply suggestions
- intelligent triage and routing
- intent and sentiment detection
- quality assurance automation
Integrations
SalesforceSlackJiraShopifyHubSpotStripeMicrosoft TeamsWhatsApp
Trust & compliance
- Founded
- 2007
- Status
- active
- SOC 2
- yes
- GDPR
- yes
- Data residency
- customer_choice
- External rating
- 4.3 on G2 (6000 reviews)
- Last verified
- Apr 2026