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Overall score
4.4/ 5
SME Fit3/5
usage-metered pricing + free tier
JTBD4/5
solid named JTBD
Integration5/5
API + Zapier + 8 integrations
Trust5/5
mature, founded 2013
Quality5/5
4.7 on G2 (1,500 reviews)
Compliance5/5
SOC 2 + GDPR + customer-choice residency
About
Tidio Lyro is an AI customer support chatbot for SMBs and ecommerce that answers questions using a business's knowledge base and product catalog. It integrates with live chat, email, and Messenger and handoffs to human agents when needed.
Best for: SMBs and ecommerce stores needing an AI chatbot trained on their content.
Pricing
| Tier | Monthly | Annual /mo | Billing | Notes |
|---|---|---|---|---|
| Free | Free | Free | flat | 50 lifetime AI conversations; basic chatbot; limited channels · Free Lyro conversations one-time |
| Lyro AI Agent | $39 | $29 | flat | 50 monthly AI conversations; multi-channel; refresh monthly · Scales with conversation volume |
| Lyro Plus | — | — | flat | Higher conversation limits; advanced features; priority support · Contact sales |
Key features
- Lyro AI conversational agent
- knowledge base training
- live chat handoff
- multichannel inbox
- ecommerce product recommendations
Integrations
ShopifyWordPressWooCommerceWixSquarespaceHubSpotMailchimpMessenger
Trust & compliance
- Founded
- 2013
- Status
- active
- SOC 2
- yes
- GDPR
- yes
- Data residency
- customer_choice
- External rating
- 4.7 on G2 (1500 reviews)
- Last verified
- Apr 2026