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Overall score
4.6/ 5
SME Fit4/5
per-seat pricing + free tier
JTBD4/5
solid named JTBD
Integration5/5
API + Zapier + 8 integrations
Trust5/5
mature, founded 2016
Quality5/5
4.5 on G2 (1,200 reviews)
Compliance5/5
SOC 2 + GDPR + customer-choice residency
About
Freshsales is the CRM module of Freshworks, providing contact management, deal tracking, and built-in phone and email with Freddy AI for lead scoring and next-best-action suggestions. It is aimed at SMBs needing an affordable CRM with native communication tools.
Best for: SMBs wanting an affordable CRM with built-in phone, email, and AI scoring.
Pricing
| Tier | Monthly | Annual /mo | Billing | Notes |
|---|---|---|---|---|
| Free | Free | Free | per_user | Up to 3 users; basic CRM; contact management |
| Growth | $11 | $9 | per_user | Pipeline management; AI Freddy; email templates |
| Pro | $47 | $39 | per_user | Multiple pipelines; sales sequences; AI deal insights |
| Enterprise | $71 | $59 | per_user | Custom modules; audit logs; dedicated account manager |
Key features
- Freddy AI lead scoring
- built-in phone and email
- visual sales pipeline
- workflow automation
- chat and WhatsApp integration
Integrations
GmailOutlookSlackZapierMailchimpQuickBooksDocuSignShopify
Trust & compliance
- Founded
- 2016
- Status
- active
- SOC 2
- yes
- GDPR
- yes
- Data residency
- customer_choice
- External rating
- 4.5 on G2 (1200 reviews)
- Last verified
- Apr 2026