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Freshdesk + Freddy
Helpdesk with AI Freddy assistant
Best in classAPIZapierFree tierSOC 2
Overall score
4.5/ 5
SME Fit4/5
per-seat pricing + free tier
JTBD4/5
solid named JTBD
Integration5/5
API + Zapier + 8 integrations
Trust5/5
mature, founded 2010
Quality4/5
4.4 on G2 (3,300 reviews)
Compliance5/5
SOC 2 + GDPR + customer-choice residency
About
Freshdesk with Freddy AI is Freshworks' customer support help desk enhanced with generative AI for ticket triage, agent reply suggestions, and self-service bots. It supports omnichannel ticketing across email, chat, phone, and social.
Best for: SMB to mid-market support teams wanting omnichannel ticketing with AI assist.
Pricing
| Tier | Monthly | Annual /mo | Billing | Notes |
|---|---|---|---|---|
| Free | Free | Free | per_user | Up to 10 agents; ticketing; email support; knowledge base |
| Growth | $23 | $19 | per_user | Automation; marketplace apps; CSAT surveys; reports · Annual billing shown; monthly ~15-20% more |
| Pro | $66 | $55 | per_user | Custom roles; SLA management; custom reports; multilingual KB |
| Enterprise | $107 | $89 | per_user | Skill-based assignment; sandbox; agent shifts; IP whitelisting · Freddy AI add-on extra |
Key features
- Freddy AI agent and copilot
- omnichannel ticketing
- SLA management
- knowledge base and self-service
- automation workflows
Integrations
SlackMicrosoft TeamsSalesforceJiraShopifyWhatsAppZapierHubSpot
Trust & compliance
- Founded
- 2010
- Status
- active
- SOC 2
- yes
- GDPR
- yes
- Data residency
- customer_choice
- External rating
- 4.4 on G2 (3300 reviews)
- Last verified
- Apr 2026